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Privacy Policy

This Privacy Policy explains how Clobber Swap (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you use the Clobber Swap website and services. By creating an account, purchasing a membership or using our platform, you agree to the collection and use of information in accordance with this policy.

Policy Definitions

  • Clobber Swap refers to Clobber Swap Limited.
  • Platform refers to the Clobber Swap website.
  • Member refers to any registered user of the platform.
  • Personal Data means information that identifies you directly or indirectly.
  • UK GDPR refers to the UK General Data Protection Regulation.
  • Cookies are small files stored on your device by your browser

 

1.0 Information We Collect

When you use Clobber Swap, we may collect the following information:

  • Name
  • Email address
  • Username and profile information
  • Billing and payment details
  • Delivery information where applicable
  • Images and descriptions of listed items
  • Messages and communications sent through the platform
  • Device, browser and usage information
  • IP address and location data

We only collect information that is necessary to provide our services and operate the platform

 

2.0 How We Use Your Information

We use personal information to:

  • Create and manage your account
  • Process memberships and payments
  • Facilitate swaps, purchases and sales
  • Display listings and wardrobe boutiques
  • Verify member accounts where necessary
  • Communicate with members
  • Respond to support enquiries
  • Detect fraud, abuse or unauthorised activity
  • Improve the platform and member experience
  • Send marketing communications where consent has been given

We do not sell your personal information to third parties.

 

3.0 Information Shared with Other Members

Some information is visible to other members as part of the service, including:

  • Profile name
  • Profile image
  • Item listings
  • Item descriptions and photographs
  • Public wardrobe boutique information

Where members communicate directly regarding swaps, purchases or sales, certain information may be shared as necessary to complete the transaction.

Members are responsible for using any information obtained through Clobber Swap lawfully and respectfully.

 

4.0 Sharing Information with Third Parties

We may share information with trusted third-party providers who assist us with:

  • Website hosting
  • Payment processing
  • Analytics services
  • Marketing services
  • Customer support systems
  • Security and fraud prevention

We may also disclose information where required by law or where necessary to protect the rights, safety and security of Clobber Swap, our members or the public.

 

5.0 Data Retention

We retain personal data for as long as necessary to:

  • Maintain your account
  • Provide our services
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our terms and conditions

Where information is no longer required, it will be securely deleted or anonymised.

 

6.0 Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw marketing consent at any time

To exercise any of these rights, please contact membership@clobberswap.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

 

7.0 Data Security

We use appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

While we strive to protect all personal information, no online service can guarantee complete security.

 

8.0 Marketing Communications

Where you have opted in, we may send updates about:

  • New features
  • Membership updates
  • Events
  • Promotions
  • Clobber Swap news

You can unsubscribe from marketing communications at any time using the unsubscribe link contained within our emails or by contacting us directly.

 

9.0 Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

10.0 Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

11.0 Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

 

12.0 Contact Us

If you have questions regarding this Privacy Policy or Cookie Policy, please contact:

Clobber Swap
Website: www.clobberswap.co.uk
Email: membership@clobberswap.co.uk

This Privacy Policy may be updated from time to time.

 

 

 

 

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